Terms & Conditions

Welcome to Spoory.in (“we”, “us”, “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website, products, and services. By accessing or making a purchase on our website, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, please discontinue using the website.

1. Company Details

Brand Name: Spoory
Website: https://www.spoory.in
Office Address:
PLOT NO E-206, Sector 74 Phase 8B,
Industrial Area Phase 08B, Mohali,
SAS Nagar, Punjab – 160055, India

Contact Number: +91 94652 13269
Email: hello@spoory.in

2. Acceptance of Terms

By using Spoory.in, placing an order, or accessing any content, you confirm that you are at least 18 years old and capable of entering into legally binding agreements.

3. Products and Services

Spoory currently sells:

  • Shoe Cleaning Kits
  • Cleaning Brushes
  • Microfiber Cloths
  • Cleaning Foams/Solutions

In the future, Spoory may expand into:

  • Household cleaning supplies
  • Electronics & accessories
  • Gifting items
  • Lifestyle and multi-category products

These Terms apply to all current and future products listed on the website.

4. Pricing and Payment

  • All prices listed on Spoory.in are inclusive/exclusive of taxes (as mentioned on product pages).
  • Prices may change at any time without notice.
  • Payments must be made through our secure third-party payment gateway partners.
  • We do not store your card/bank details.

5. Order Confirmation & Cancellation

5.1 Order Confirmation

After placing an order, you will receive a confirmation email/SMS.
Orders are processed only after successful payment.

5.2 Cancellation by Customer

  • Orders can be cancelled before they are shipped.
  • Once shipped, cancellation is not possible.
    Contact us at hello@spoory.in for cancellation requests.

5.3 Cancellation by Company

Spoory reserves the right to cancel orders due to:

  • Out-of-stock items
  • Incorrect pricing
  • Payment errors
  • Fraudulent activity

A full refund will be issued for cancelled orders.

6. Shipping & Delivery

  • Shipping times vary by location.
  • Estimated delivery timelines will be displayed during checkout.
  • Delay may occur due to unforeseen circumstances such as weather, strikes, or courier issues.
  • Spoory is not liable for delays caused by courier partners.

7. Returns & Refunds

Please refer to our dedicated Refund & Return Policy page.
We follow a transparent, customer-friendly process for eligible returns.

8. Use of Website

You agree not to:

  • Use the website for unlawful purposes
  • Attempt unauthorized access
  • Copy, modify, or misuse any logo, design, or content
  • Interfere with website performance or security

We reserve the right to restrict access if misuse is detected.

9. Intellectual Property Rights

All content on Spoory.in—
including logos, images, product designs, website layout, graphics, and text—
is the exclusive property of Spoory.

You may not copy, reproduce, sell, or distribute any part of the website without written permission.

10. Third-Party Services

We may use third-party providers for:

  • Payments
  • Shipping
  • Analytics
  • Advertising

These providers have their own terms, and Spoory is not responsible for their policies or actions.

11. Limitation of Liability

Spoory is not liable for:

  • Damages caused by misuse of products
  • Delays in delivery
  • Errors caused by third-party services
  • Losses due to system errors, downtime, or technical issues

Your use of the website and products is at your own risk.

12. Warranty Disclaimer

Unless explicitly stated, Spoory products are sold “as is”.
We do not guarantee that:

  • The website will always work uninterrupted
  • Products will meet every individual expectation
  • Colors/textures displayed on-screen reflect exact physical appearance (due to device variations)

13. User Accounts (If Applicable)

You may be required to create an account.
You are responsible for:

  • Maintaining confidentiality of login details
  • All activities under your account
  • Informing us immediately in case of unauthorized access

14. Future Changes & Modifications

Spoory reserves the right to:

  • Modify product pricing
  • Update website design
  • Change or discontinue products
  • Amend these Terms at any time

Continued use of the website after changes means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws of India, with jurisdiction under the courts of Mohali, SAS Nagar, Punjab.

16. Contact Information

For any concerns, queries, or legal issues:

📩 Email: hello@spoory.in
📞 Phone: +91 94652 13269
📍 Address:
PLOT NO E-206, Sector 74 Phase 8B,
Industrial Area Phase 08B, Mohali,
SAS Nagar, Punjab – 160055, India