Refund and Returns Policy

Thank you for shopping with Spoory.in.
We aim to ensure a smooth shopping experience with high-quality products.
This Refund & Return Policy explains how returns, replacements, and refunds are handled.

1. Eligibility for Return or Replacement

Spoory accepts returns or replacements only under the following conditions:

1.1 Damaged, Defective, or Wrong Product

You are eligible for a return or replacement if:

  • The product arrives damaged
  • The product delivered is defective
  • You received a wrong item
  • The product is missing essential parts

In such cases, you must notify us within 48 hours of delivery with clear photos or videos.

1.2 Packaging Condition

To be eligible for a return:

  • The product must be unused
  • The original packaging must be intact
  • All components (brush, microfiber cloths, bottle, etc.) must be returned

2. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned:

  • Used cleaning brushes
  • Used microfiber cloths
  • Opened or used cleaning solutions / foams / chemicals
  • Any product showing signs of use, wear, or tampering
  • Products purchased during clearance or special sale events
  • Electronics or other items damaged due to customer mishandling

However, if such items arrive damaged, defective, or wrong, they are eligible for replacement.

3. Return Window

You must raise a complaint within 48 hours of delivery.

Requests made after 48 hours may not be accepted.

4. Refund Policy

Refunds are issued only if:

  • The item cannot be replaced
  • The item is out of stock
  • An order is cancelled before dispatch
  • A damaged/wrong item claim is approved

Once approved, your refund will be processed to:

  • Your original payment method
  • Or store credit (in some cases)

Refund Processing Time

  • 7–10 working days after approval
    Processing time may vary depending on your bank/payment provider.

5. Replacement Policy

We offer replacements for eligible cases such as:

  • Damaged products
  • Defective products
  • Wrong product delivered

Replacements are shipped free of cost after verification.

6. Order Cancellation

Before Shipping

  • Customers can cancel orders before dispatch and receive a full refund.

After Shipping

  • Orders cannot be cancelled once shipped.

7. How to Raise a Return or Refund Request

To initiate a return, replacement, or refund:

Email us at: hello@spoory.in

Phone: +91 94652 13269

Please include:

  1. Order Number
  2. Product Name
  3. Reason for return/replacement
  4. Photos or videos showing the issue (mandatory)

Our support team will respond within 24–48 hours.

8. Return Pickup & Shipping

  • Spoory will arrange a reverse pickup wherever possible.
  • In rare cases where return pickup is not available, you may be asked to ship it back and share the courier receipt.
  • Shipping charges will be refunded if the fault is from our side.

9. Product Not Eligible for Return Due to Wrong Use

Spoory products damaged due to:

  • Improper use
  • Chemical misuse
  • Force, impact, or mishandling
  • Modifications or repairs

will not qualify for return or refund.

10. Future Category Returns

As Spoory expands into categories like:

  • Electronics
  • Gifting products
  • Household cleaning supplies
  • Lifestyle items

each product category may have specific return guidelines, which will be updated on the respective product pages.

11. Policy Updates

Spoory reserves the right to modify or update this policy at any time.
Any changes will be posted on this page with an updated “Last Updated” date.

12. Contact Us

For refunds, returns, or support:

📩 Email: hello@spoory.in
📞 Phone: +91 94652 13269
📍 Address:
PLOT NO E-206, Sector 74 Phase 8B,
Industrial Area Phase 08B, Mohali,
SAS Nagar, Punjab – 160055, India